Shipping policy

At San Jose Jewelers, we understand that your jewelry purchase is meaningful. Whether you are celebrating a graduation, engagement, or another special milestone, we are committed to making sure your order arrives safely and on time.

Free Insured Shipping

We proudly offer free insured FedEx shipping on all U.S. orders over $250 (shipping method may vary depending on destination and order type).

Every shipment from San Jose Jewelers is fully insured while in transit to help protect your purchase during delivery.

Shipping Speed

All in-stock items typically ship within 1–2 business days after your order is placed.

Delivery times vary based on the shipping method selected at checkout and your shipping destination. Once your order ships, you will receive tracking information so you can monitor your package every step of the way.

Custom Made Jewelry

Because the majority of our jewelry is handcrafted and made-to-order, custom pieces require additional production time.

Once your design is approved and your order is confirmed, most custom orders take approximately 5–10 weeks to complete before shipment. This timeline allows our master jewelers to carefully craft, set, polish, inspect, and finalize every detail of your piece.

Need your order by a certain date? Please contact our team before placing your order. We will gladly review your timeline and let you know if expedited production may be possible.

Shipment Security & Delivery Requirements

To help protect our customers and reduce the risk of shipping fraud, we only ship to verified physical residential or business addresses. We are unable to ship to P.O. Boxes.

For security and insurance purposes, packages cannot be rerouted or redirected after they have shipped.

Order Tracking

Once your order has shipped, tracking information will be provided so you can follow your package throughout the delivery process.

You may also use our order tracking page at any time for status updates.

Lost or Damaged Packages

All shipments are insured against loss or damage while in transit.

If your package is lost or arrives damaged during shipping, San Jose Jewelers will work directly with the carrier and insurance provider to replace the affected item(s). Please contact us immediately if you experience a shipping issue so we can begin the claims process as quickly as possible.

Please note that San Jose Jewelers does not issue refunds for packages that are lost or damaged during transit. Covered items will be replaced with the same item originally purchased.

Shipping insurance does not cover packages marked as “delivered” that are later lost or stolen from the delivery location. We strongly recommend shipping to a secure address where someone is available to receive the package.

Questions?

If you have any questions about shipping, production timelines, or delivery options, our team is happy to help.