We stand behind our products 100%. Each piece is hand-crafted using the finest materials. Our warranty covers the following at no additional charge:
-Cleaning and Polishing
-Loss of stones due to normal wear and tear.
Our warranty does not cover loss, theft, or damages caused by misuse or improper care. Please take any allergies you have into consideration when ordering your ring. If you think you may be having an allergic reaction, please contact us.
Please have all repairs and/or resizing performed by San Jose Jewelers or our authorized repair facility to avoid any possible misuse issues.
Due to the nature of our custom-made products, we are not able to accept returns. However, your ring can be used as a gold credit towards a new order. Once your order is placed, you have 7 days to cancel and receive a full refund. After 7 days, your deposit is non-refundable.
SUBMIT AN ITEM FOR REPAIR
To submit an item for repair, download and print the repair form. Fill out and include this form in your package. Please be sure to also insure your item through the carrier of your choice. We cannot be held responsible for items lost or damaged in transit.
SAtellite repair center
Pacoy Jewelers - Repair While You Shop
4522 Fredericksburg Rd San Antonio, TX 78201