Política de reembolso
At San Jose Jewelers, every piece we create is designed to celebrate life’s most meaningful milestones. We take great pride in the craftsmanship and quality of our jewelry and want you to feel confident in your purchase.
In-Stock Product Returns
Eligible in-stock, non-custom products may be returned within 30 days of the original purchase date.
To qualify for a return, items must:
- Be in new and unused condition
- Include original packaging and materials
- Be returned with the original invoice or order confirmation
Please note:
- Original shipping charges are non-refundable
- Customers are responsible for return shipping costs unless otherwise approved by San Jose Jewelers
- Worn, resized, engraved, or otherwise altered jewelry cannot be returned
- Any product featuring custom engraving is considered a final sale and is non-returnable
Once your return is received and inspected, our team will process your refund in accordance with the policy below. Note returns can take 3-5 business days to process once they are received by our Returns Department.
Custom-Made Jewelry Returns
Due to the personalized and made-to-order nature of our custom jewelry, custom-made items are non-returnable and non-refundable.
However, we understand that needs can change. In many cases, your existing gold may be eligible to be applied as a gold trade-in credit toward a future San Jose Jewelers purchase.
Custom Order Cancellation Policy
Once a custom order is placed, customers have 7 days to cancel the order and receive a full refund.
After the 7-day cancellation window, deposits become non-refundable due to production scheduling, material sourcing, and the custom manufacturing process.
Refund Policy
All approved refunds will be issued back to the original form of payment used at checkout.
For security and fraud prevention purposes, refunds cannot be issued to an alternate payment method.
If the original payment method is no longer active or available, San Jose Jewelers may issue the refund in the form of store credit.
Questions About Returns?
Our team is always happy to assist with questions regarding returns, cancellations, sizing concerns, or custom orders.
If you have any additional questions or concerns about our returns, please do not hesitate to call us at 254-666-5455 or email us via our online contact form.