WARRANTY

We stand behind our products 100%. Each piece is hand-crafted using the finest materials. Our warranty covers the following at no additional charge:

-Ring Resizing
-Cleaning and Polishing
-Loss of stones due to normal wear and tear

Our warranty does not cover loss, theft, or damages caused by misuse or improper care. Please take any allergies you have into consideration when ordering your ring. If you think you may be having an allergic reaction, please contact us.

 

RETURNS

Due to the nature of our custom-made products, we are not able to accept returns. However, your ring can be used as a gold credit towards a new order. Once your order is placed, you have 7 days to cancel and receive a full refund. After 7 days, your deposit is non-refundable.

 

SUBMIT AN ITEM FOR REPAIR

To submit an item for repair, download and print the form below. Fill out and include this form in your package. Please be sure to also insure your item through the carrier of your choice. We cannot be held responsible for items lost or damaged in transit.

Repair Form

 

SATELLITE REPAIR CENTERS

 

  • Pacoy Jewelers - Repair While You Shop

    4522 Fredericksburg Rd

    San Antonio, TX 78201

     

     

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