Order by November 7th for Guaranteed Christmas delivery.

FAQ

HELP! I CAN'T FIND MY SCHOOL!

Once you have chosen your style, click the dropdown and a list of available seals will appear to show you which schools we are licensed with and are available in that product. Check the SCHOOLS page if you are unsure of what the seal options look like. Some schools are limited by seal shape.

MY SCHOOL IS NOT LISTED. CAN YOU MAKE A SEAL FOR MY SCHOOL?

We must be licensed to produce anything bearing a school's names or marks. We can look into your university's licensing process. The application and approval process can take a few weeks to months depending on the school and what their process is. There is an additional $200 fee to cut the new school seal for the first time. (If you can get 1 other person to order at the same time, you can split the fee. If you can get 2 other people to order at the same time, we will waive the fee.) Fill out the form in the "REQUEST A SCHOOL" tab to express your interest in us applying for licensing with your school.

I DON'T LIKE THE SEAL DESIGN YOU HAVE FOR MY SCHOOL. CAN I CUSTOMIZE THE SEAL?

We are required to be approved and licensed for all of our seal artwork. Unfortunately, most schools are very specific about what they will license us to produce. Therefore, we are not able to customize or change any of our seal designs. 

WHAT DOES 10MM, 12MM, AND 12X10MM MEAN?

These measurements refer to the size of the school seals. The 10mm is a small round seal, the 12mm is a large round seal, and the 12x10mm is an oval seal. The 12x10mm is our best seller.

CAN I PUT COLORED GEMSTONES IN ANY STYLE?

For quality purposes, we are only able to put gemstones in our styles with larger, 2mm stones. If you do not see gemstones as an option in the "Stone Type (Halo)" drop-down menu, we are not able to put them in that style.

DO YOU OFFER PAYMENT PLANS? DO I HAVE TO PAY IN FULL WHEN I PLACE MY ORDER?

We do! If you're ordering online, before you click the checkout button, click the purple Partial.ly button below it to create a custom payment plan. You will select how much you'd like to pay each month for up to 6 months. All University Collection orders require a $100 deposit. If you order in store or over the phone, you will call or come in to make payments. The balance must be paid within 6 months and before shipping or pickup.  We ask that payments be made at least once monthly. Orders can't be shipped or picked up until the balance is paid in full.

HOW LONG DO YOUR COLLEGE RINGS AND PENDANTS TAKE TO MAKE?

All of our products are custom made-to-order. Our University Collection items typically take 6-8 weeks to complete. Once your order is placed, you will begin receiving emailed updates to keep you informed on when we expect your item to be completed.

WHAT ARE YOUR SHIPPING OPTIONS?

Local pickup is available at no cost if you would like to pick up your order at our Waco store during business hours. We can also ship your ring once it has been completed and the balance is paid. Shipping is $25 and covers insured delivery via UPS Ground which requires a signature upon delivery.

CAN I GET A RING MADE IN STERLING SILVER?

No, we only use 14K white, yellow, and rose gold. Sterling silver is a soft metal that will tarnish over time, and it is more susceptible to losing stones and scratching. We cannot insure the durability for a lifetime as we do our other products.

DOES THE GOLD COLOR I CHOOSE EFFECT THE PRICE?

No, prices are set based on the style of ring and stones you choose. All colors of gold we use are 14K, so the color you choose does not change the price.

CAN I MAKE SOMETHING TOTALLY CUSTOM?

If you have looked through all of our styles and options, but are still looking for something special, send us an email with some photos and ideas and we would be happy to build a custom style for you.

WHAT CAN I ENGRAVE ON THE RING? CAN I ENGRAVE THE BAND?

We engrave the back of the seal, so you have to flip the ring over to see the engraving. We are only able to fit 2 lines and 4 characters on each line (8 characters total). Most people get initials and a year engraved. Unfortunately, our engraving machine can only engrave flat surfaces, so we are unable to engrave the band.

CAN I ENGRAVE MY GREEK LETTERS OR A MONOGRAM?

Unfortunately, we are only able to use a simple, block letter font, because the space is so small. We do not have the Greek alphabet, and we can't engrave monograms.

DO YOU OFFER INSURANCE OR WARRANTY?

We do not offer any kind of insurance for your ring or pendant. Upon request, we can write an appraisal for your piece. This will allow you to have it added to your own insurance policy. We do offer a lifetime warranty on all of our University Collection pieces. Click here to view our warranty and returns policy.

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